I'm in the USA! what about the tariff?!
Due to new changes (as of July 2026), the tariff has changed! Instead of the normal 10%, there is now an additional percentage added to the 10% base for most things. This varies depending on what the product type is; For example, now pins will be around 15.5% tariff!
The tariff will not be calculated until we are ready to ship, and I will do my best to keep it as low as possible.
Last updated: July 29, 2026 18:30
Im in the European Union, what are the aditional shipping fees?!
If you are in the European Union, there are new changes that have just come into effect; the sales tax will now need to be included when we charge shipping (which is 17-27% of the total value of the items depending where you live) alongside an additional duty and handling fee ( 3eruos + £1 handling) which will be included in your shipping as well.
Last updated: July 29, 2026 18:31
Refunds?!
At this time, we don’t offer refunds because the pledged funds go straight into making the products! We may offer you an alternative product or credit for a future project if we are unable to make the item you have ordered. Either way, we will make sure you get your money’s worth and not leave you empty-handed.
Last updated: July 29, 2026 18:32
USA tarrif update -
USA tariff for pins has gone from 10% to around 15.5%, so you will be charged at that rate.
Last updated: September 01, 2026 13:17
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.